Special Orders or Modifications
 

Saddles:  It usually takes 3-5 weeks to manufacture a special order or modification on a tree or saddle. Please EMAIL for specific anticipated time, as it depends on our current production schedule and previous orders.

All our current Guffey and Crusade Series saddles are capable of adjustments at the time of manufacturing, whereby we can adjust the saddle to fit nearly any kind of Gaited horse or mule. When we receive your measurements (For measurement details, (see our web page about saddle fitting) we match it to a suitable saddle. 

All Guffey and Crusade Saddles orders have to submit the measurements on our Saddle Fitting Page prior to Crest Ridge Saddlery® accepting an order on these saddles. Take the measurements there and send them to via return email. A photo of your horse back would not hurt either! Once we get the measurements we can advise you as to which tree you need for your horse. This way we have a better certainty of getting the fit right on the FIRST try! 

Traveler and Savannah saddles are straight run saddles. You will not be able to choose any variations on the saddles available. Because we do not interrupt the production for modification we can keep the quality up, while keeping the prices down on theses saddles. 

When you receive the saddle, and if you are unsure of the saddle fit, post or email us in some side on photographs of the saddle on the horse, with the horse in a normal upright position. We will contact you within (48) hours of receiving the photographs to advise you if the fit is correct. If the fit is correct you can feel secure knowing that you and your horse have many years of riding pleasure to look forward to. 
 

Three Day Evaluation Period A 3 day evaluation period begins when you receive your saddle. If at any time during this three day period you become dissatisfied with our saddle we will assist you in every way to fulfill your needs, if we are not successful you may return the saddle (in good shape) and we will provide a prompt refund.

Please do not use Styrofoam peanuts for packing. Upon receipt of the item here at the store we will inspect the item.  If it is still in new condition, we will gladly refund the entire purchase price of the item. 
If these conditions are not met there will be a 30% restock fee charged. 

Please phone (870) 499-7413 in advance for return merchandise authorization code (RMA) before returning any goods; without this code your return will not be accepted. Make sure the return authorization code is clearly marked on the topside of the return carton. If exchange or refund merchandise is not returned in original unused condition, a 30% restock fee is charged to allow for a reduced re-selling price. If the goods you are returning have been altered or modified in anyway, this will immediately terminate any exchange of return provision offered above. Credit card returns (credits) and refund checks (if you paid by check) can take up to 10 days to be processed after we have received the returned goods. (Return provision does not apply to clearance items, custom orders, used merchandise or lay away purchases). 

To request an RMA: EMAIL or call (870) 499-7413

Include the following information in your RMA request:

1. Customer Name
2. Order Number
3. Nature of the problem: Please be specific.

Clearance Items / Lay Always: Absolutely no refunds on clearance items, scratch 'n dent or used merchandise or lay away purchases under ANY CIRCUMSTANCES. 

Custom Orders: All special and custom orders require a 50% non-refundable deposit at the time of ordering with the balance due before the goods are shipped . Special and Custom orders refer to any order that was ordered produced, for the customer on the customer's behalf. Special and Custom orders generally take 3 to 5 weeks, however they can sometimes take longer due to unexpected shortages in raw materials or other unexpected conditions. Most special orders (in excess of 80%) are delivered within the 3 to 5 week period; however should a delay develop please understand we have no control over this. Special and Custom order merchandise are ordered on your behalf and accordingly are absolutely non-refundable.

Cancellation Policy
You cannot cancel your order after shipment has been made. Order of non-special order items may be canceled if you contact us prior to shipment requesting such.